Support / Warranty

Attention: All Dynamite warranty periods are in effect as of August 22, 2013. They are not retroactive unless otherwise stated.

Warranty repair will not cover units that have been modified, misused or serviced by an unauthorized service center. To speak to a Product Support representative, call 888-959-2306 or submit a question here. If your product needs to be repaired, submit a repair request here. Then, ship the product, along with the completed Repair Request Form and signed Terms and Conditions form, in the Product's original packaging (freight prepaid) to:

Horizon Hobby Service Center
4105 Fieldstone Rd.
Champaign, IL 61822

Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility.

Include your complete name and address and information inside the carton and clearly write it on the outer label/return address area. Include a brief summary of the difficulty. Date your correspondence and be sure that your name and address appear on this enclosure. Also, please include a phone number where you can be reached during the business day.

Under no circumstances will the buyer be entitled to consequential or incidental damages. This limited warranty gives you specific legal rights; you also have other rights that may vary from state to state.

Warranty Repairs

To receive warranty service, you must include your original sales receipt verifying the proof of purchase date. Providing warranty conditions have been met, your product will be repaired free of charge.

Non-Warranty Repairs

Should your repair cost exceed 50% of the retail purchase cost, you will be provided with an estimate advising you of your options. Any return freight for non-warranty repairs will be billed to the consumer. For non-warranty repairs, please advise us of the credit card you prefer to use. Horizon Service Center accepts Visa and MasterCard. Please include your card number and expiration date. Horizon Service Center also accepts money orders.

Product-Specific Warranties

Warranties and limitations vary by product. To view the warranty for your product (except Batteries), please see the Instruction Manual that accompanies the product or go to the item's product page on horizonhobby.com. For Dynamite batteries purchased in the US or Canada after January 30, 2013, please click here for warranty information.